Lynchval offers support through the following means:
Initial Training: Typically 2 days for each system leased, included in lease start-up.
Personal Telephone Service: Lynchval actuaries and technical staff are available to help you by phone (703.709.1000) and e-mail (support@lynchval.com). Staff members are available in our offices during our:
- standard support hours of 9:00 a.m. to 5:30 p.m. Eastern Time Zone;
- extended support hours through 8:00 p.m. Eastern Time Monday – Thursday; through 7:00 p.m. Friday
- Also, you can arrange for on-site support and 24-hour on-call support for a reasonable fee.
Documentation: Context sensitive help, on-line help, manuals, quick reference guides.
Software Updates: Containing the latest changes to pension regulations / tables and technology advancements. Updates are automatic and prompt, with special care given to maintaining upward compatibility.
User Group Meetings: Ongoing training and user networking. Our UGM's are typically held the first Monday and Tuesday of each August and require no registration fee! In addition to systems training and review, CPE sessions and hands-on workshops are also offered.
Additional Training: Arrange for special training tailored specifically to your office's needs. Contact us by phone (703.709.1000) or e-mail (support@lynchval.com).
"Dial-In" Support: Lynchval inspection of your installation and files via remote / host connection.
Service Bureau: Lynchval can provide sample runs and full valuations of your DB and FAS 106 cases sent to our service bureau.
Other Communications: E-bulletins/newsletters, files available exclusively through our website. |
